‘Esther took time to understand the challenges my team was facing. I was able to talk to her about what it was I would like to achieve and she came up with an exciting, interactive work shop which was tailored to suit our needs. Staff found the experience stimulating and motivating. The buzz and interaction in the room was really great. As a result we came up with some new ideas and innovations to improve service delivery which have now been successfully implemented. Staff are working and communicating better together as a team and are more confident. They talk about change in a different way and look for solutions, rather than being frustrated by inefficiencies and the stress of managing failure. All of my team really enjoyed Esther’s creative/interactive approach, even those who had been initially sceptical.’