Toolbox

Customers

Customer Journey Maps

A pictorial tool to capturing and structuring a customers experiences into a robust repeatable template for many customers personas.​
Map their current and future experiences of your service through their touchpoints, barriers and pain points.​ Combining Customer Journey Maps with Customer Data supports the design of strategic intervention for maximum impact. Can be used for early stage discovery of functional requirements feeding into a Project documentation. Read More…

Ideas and Thinking

You and your people

For Business